Didn't get the fit you hoped for? You have 7 days to exchange or return — no awkward questions on sizing.
Request a return or exchange within 7 days of delivery.
First size swap is on us. We'll send the right fit and collect the original.
Refunds to bKash, Nagad or bank within 5–7 business days of inspection.
Email returns@sutyen.com.bd or call us with your order number within 7 days of delivery.
Place the item back in its original packaging with tags attached and the hygiene seal intact.
Our courier picks up from your address — or you can drop it at the nearest partner point. Exchanges within Dhaka are collected free.
Once we receive and inspect your item, we ship your new size or process your refund within 5–7 business days.
For your safety and hygiene, intimate apparel must meet these conditions to be eligible:
Faulty or incorrectly shipped items are always eligible for a full refund or replacement, including delivery charges. Just send us a photo and we'll make it right.
Prepaid orders are refunded to your original payment method. Cash-on-Delivery orders are refunded to your bKash, Nagad or bank account — we'll confirm the details with you during the request.
