Privacy Policy

Last updated: 1 June 2026

Sütyen ("we", "us", "our") operates this website and online store. This policy explains how we collect, use, store and protect your information when you visit or shop with us. By using our site you agree to the practices described below.

Information we collect

• Details you give us: name, mobile number, email, delivery address and order notes when you place an order, create an account, join Sütyen Club or contact support.
• Order & payment information: what you bought and your chosen payment method. Card and mobile-wallet payments are processed by our secure gateway partners (SSLCOMMERZ, bKash, Nagad, Rocket) — we never see or store your full card number or wallet PIN.
• Automatic data: device, browser, approximate location and pages viewed, collected through cookies and similar tools to keep the site working and improve it.

How we use your information

• To process, pack, deliver and support your orders.
• To send order updates and, where you've opted in, offers and news from Sütyen.
• To run the Sütyen Club loyalty programme and apply your points and rewards.
• To prevent fraud, secure our systems and meet legal obligations.
• To understand what's useful so we can improve our products and service.

Sharing your information

We do not sell your personal data. We share it only with the partners who help us run the store — courier and delivery companies, payment gateways, SMS and email providers, and IT services — and only the minimum they need to do their job. We may also disclose information where required by law.

Data security & retention

We use encryption in transit, access controls and trusted providers to protect your data. We keep order records for as long as needed to provide our service and meet tax and legal requirements, then securely delete or anonymise them.

Your rights & choices

You can ask us to access, correct or delete your personal information, or to stop sending you marketing messages, at any time. Every marketing email and SMS includes an opt-out, and you can update your details from your account page. To make a request, email privacy@sutyen.com.bd.

Cookies

Cookies are small files stored on your device that help our site work and remember your preferences. We use them to:

• Keep the site running — your cart, login session and security (these are essential and can't be switched off).
• Remember preferences — such as recently viewed items and your region.
• Understand usage — anonymous analytics that show us which pages are helpful.

You can control or delete cookies through your browser settings. Blocking essential cookies may stop parts of the store — like your cart and checkout — from working properly.

Children

Our store is intended for adults. We do not knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy from time to time. The "last updated" date above shows the latest version, and significant changes will be highlighted on this page.

Contact us

Questions about your privacy or this policy? Email privacy@sutyen.com.bd or reach our care team — we're happy to help.